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Remote service software is used by equipment manufacturers to remotely monitor, access and repair products in use at customer sites. It’s a secure, auditable gateway for service teams to troubleshoot problems, perform proactive maintenance, assist with user operations and monitor performance. This technology is typically implemented in mission-critical environments like hospitals or IT data centers – where equipment downtime is intolerable. ==Benefits== Remote service software helps to: * Increase uptime, improve performance and extend the life of a device * Control service costs by deploying patches and upgrades remotely, and ensure a first-time fix when an onsite visit is required * Streamline administration of pay-per-use models, with automated usage monitoring * Focus highly trained service teams on preventative maintenance, by diagnosing and repairing issues before they cause system failure * Increase customer satisfaction and loyalty Manufacturers are using aftermarket service a competitive differentiator. Remote service software provides a platform for manufacturers to offer and meet stringent service level agreements (SLAs) without increasing the size of their service team. 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「Remote service software」の詳細全文を読む スポンサード リンク
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